At Next Step Finance Solutions, we value your feedback and want you to have the best experience possible when we help you with your finance needs. If you feel we have done an exceptional job, the best compliment you can give us is a 5 star review on Google.
If our service to you hasn’t been up to scratch, please contact David Saulsman via phone 0450 218 348 or email david@nextstepfs.com and we would be happy to help you through any complaint you may have.
In the unlikely event that your complaint was not able to be resolved with Next Step Finance Solutions directly, you have the right to contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678, or go to their website at www.afca.org.au and create a portal account, where you can then lodge your complaint online.
